Frequently Asked Questions (FAQs)
How much does shipping & handling cost? Can multiple items be combined?
Shipping and handling are based on exact costs. Once you type in your zip code during checkout, it will give you options for optional shipping services. Yes, we combine shipping if ordered at the same time. If you are pre-ordering items, we recommend placing two separate orders for pre-order items and in-stock items.
How do I know your items are authentic?
OC Celebrity has been in the Autograph business since 2009 and we pride ourselves as only selling authentic hand-signed signatures by celebrities and athletes, no reprints. For our private signings we have items authenticated by Beckett Authentication Services (BAS), OC Celebrity Marketing LLC, or Celebrity Authentics, and each will come with a tamper-proof hologram. Inside of our mystery boxes we may offer items authenticated by Beckett Authentication Services (BAS), Celebrity Authentics, Celebrity Marketing LLC, PSA or JSA.
Do you ship internationally?
Yes! Currently, we ship to the US, Canada, United Kingdom, Australia, Germany, Mexico, and Brazil. Keep in mind, you are in charge of paying any customs fees, depending on your region. If we do not ship to your area, please contact us and let us know to support more regions.
What is your return/exchange policy?
We do not accept returns on Pre-sale autographs.
We only accept returns if the item is damaged or we sent you the wrong item. If the item is damaged we will send you a return label and will replace your item.
If there is an issue with your order, please contact us at Brittney@OCcelebritymarketing.com as soon as possible.
Can I make changes after my order has been paid for?
Yes! If the item hasn't been shipped, please contact us immediately at Brittney@OCcelebritymarketing.com